Past the parcel: how the end of free returns will change the way we shop | Sophie Benson

Sumary of Past the parcel: how the end of free returns will change the way we shop | Sophie Benson:

  • In the US, 2.6m tonnes of returned goods extremity up in lowland every year, generating 15m tonnes of carbon dioxide emissions annually.
  • By offering free returns in the first place, companies such as Boohoo helped shift consumers away from stores altogether, and created entirely new action around obtain.
  • A 2018 examination open that 9% of UK consumers order clothing to post on social instrumentalities, only to return them continuous after.
  • Online retail animal Boohoo has become the current in a string of retailers, including Next, Uniqlo, and Zara, to commence rush shoppers for returns.

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