Sumary of Zara to charge customers a fee for returning goods bought online:
- Some lauded Zara’s fee as an affirmative decision to decrease the carbon footprint of returns.
- Some customers have comment Zara’s new return policy, with one person posting on Twitter: Expected better from you.
- An advocate from Zara express the BBC: Customers can return online buys at any Zara store in the UK free of attack, which is what most customers do.
- Legally customers have 30 days from the move date of their command to return a buy from Zara.com.