Guarantee & Return Policy

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase on owjwo.com for any reason, don’t worries about it, customer’s satisfaction is our happiness & aim.

All product purchase on owjwo.com are covered with “30 Days Return & Refund Guarantee Policy“, You have 30 days from the original ship date to return it to us for a completely free exchange, special store credit, or full refund. Please see below for more information on our return policy.

Return Policy

  • Product must be returned within twenty one (30) days of the purchase date.
  • Product must be returned in their same condition of received.
  • Product must be returned in their original package & protection, or replacement package & protection to ensure it can return in our hand safely.
  • For any special condition on return, please contact our staff for assistant at “Contact Us“, we promise you that owjwo.com will assist and resolve it, because your’s happiness is our satisfaction.

Completely Free Exchange or Special Store Credit or Full Refund?

After receiving your return and inspecting the condition of your item, we will process your request on “Completely Free Exchange”, “Special Store Credit” or “Full Refund”. Please allow us have three (3) days from the receipt of your item to process your request. We will notify you by email and order system update when your return has been processed.

  • Completely Free Exchange: We will free ship you a brand new product again, owjwo will not charge you on any additional additional handling & re-delivery cost on our hand. You just need to pay for the return shipping charges on item and return it to us.
  • Special Store Credit: We will give you a store credit on the returned item, the total amount of special store credit is equal to total money you paid on order (Item Price + Original Postage) plus “an extra 10% off discount coupon on any purchase”. The special store credit and discount coupon can use on any item sale on owjwo at anytime with no time limitation. Customer is responsible for return shipping charges
  • Full Refund: We will issue you full refund on paid order (Item Price + Original Postage) through the payment method you paid, you need to pay for return shipping charges, and we are sorry for both of us paid for delivery cost for nothing.

Return Process

The return process is simple, first login to My Account at owjwo.com.

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Click on “Orders” and then “Request Warranty”.
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Fill in “Simple Request Form” and then click on “Send Request”.
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After “Request Form” was sent order status will be updated, and our staff will send an address for return product.
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You can track the return status anytime you want at “My Account > Warranty Request

Questions

If you have any questions concerning our return policy, please contact us at “Contact Us